Policies and Terms
The Return Policy, Deposit Policy, Privacy Policy, and Website Terms of Service and Conditions of Use, collectively referred to as “Policies and Terms”, govern the manner in which Pigasus Studio conducts business with Users (each, a “User”) of the Pigasus Studio website, referred to herein as “Pigasus Studio” and “Site”.
These Policies and Terms apply to the Site and all products and services offered by Pigasus Studio.
Return Policy
As we want you to be happy with our offerings we see no reason to make you keep a product you don’t like!
Please note, however, that:
(a) DIGITAL products are non-returnable thus also non-refundable. Only PHYSICAL products can be returned for a refund (be it full or partial, see below).
(b) Each returned item must be in a salable condition when we receive it in order for us to be able to provide a refund. Pigsaus Studio is the sole judge of “salable condition” but rest assured that we are fair judges and certainly any obvious damage in transit will not be held against you (if it was damaged when you received it, be sure to document that and let us know when you request the RMA).
(c) The refund amount for STANDARD products will be the full sold price, less shipping if there was a shipping charge at the time of your order.
(d) The refund amount for CUSTOM products will be the sold price less the non-refundable deposit amount, if any, and less shipping if there was a shipping charge at the time of your order.
(e) We reserve the right to refund without accepting a returned product — some things simply cost less than shipping would cost to get it back to us.
(f) WE ALSO RESERVE THE RIGHT TO REFUSE TO ISSUE A REFUND AT ALL. This would be on a case-by-case basis and at the sole discretion of Pigasus Studio. In addition to criteria (b) above, customer habits will be used in making our determination. Some scenarios where we would be most likely to refuse a refund request include but are not limited to: damaged goods (either as shipped or during transit) without proof of it being damaged upon receipt, buying small items and habitually requesting refunds (re “e” above), or buying items and habitually returning them. Our sales software channels do not all have a way to block a buyer, but we can certainly track customer buying and returning habits and use that data to protect our business. We are, however, under no obligation to disclose that data as “proof” when denying your return request.
DAMAGED ITEMS
If you’re requesting the return of an item as “damaged upon receipt”, we ask that you provide images of the damaged package (if applicable) and/or the damage to the product at the time you request the RMA.
RETURN SHIPPING
We pay the return shipping costs IF:
(1) you contact us within 7 days of delivery and request an RMA,
(2) you use the shipping label we make available to you, and
(3) you submit it to the shipping company within 7 days of when we provide the RMA and shipping label to you. You will need to be able to print the shipping label yourself.
Note that the number of days listed above are guidelines, we reserve the right to be more (but not less) flexible, within reason. :0)
Note also that while you are welcome to ship back to us at your cost, we will not refund such return shipping costs and any loss or damage in transit would be your liability. We will not refund such items without receipt of product, and we will not cover loss of or damage to shipments we do not initiate.
RETURN PROCESS
FIRST: Contact us at Returns@Pigasus.Studio to request an RMA number and shipping label.
SECOND: Ship it promptly using the provided shipping label.
THIRD: *some* sales channels might require that you as the customer initiate a return request through their site, others will allow us to do that from our end. IF you need to do it, we’ll let you know!
Deposit Policy
We happily take custom orders and commissions. However, on a case-by-case basis and at our sole discretion we do request a deposit, and at times that deposit would be non-refundable. The determination of the need for, the amount of, and the refundability of such a deposit is based on a variety of things, such as but not limited to the materials needed (do we have them? are they easily available or hard to get? how expensive are they?), time anticipated (does the commissioned work — or the customer’s requested turnaround time — significantly lessen the time we have to make other salable items?) and overall general appeal and affordability (how likely is it that someone else would buy it if the requestor elected not to do so after all, or purchased it and returned it? will the end product be at a price-point on par with our usual (or desired) customer base’s willingness to spend?). We will clearly let you know if there will be a deposit required, how much, and whether or not it would be refundable prior to finalizing the custom order so that you can consider those facts in your buying decisions.
Privacy Policy
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site(s), register on the Site(s), place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may use third-party systems, to collect feedback, comments, bug, and ideas. Users who elect to use those third-party system acknowledge that any information submitted to such a system is voluntary, might be exposed publicly for others to view, and is also subject to the Pigasus Studio Policies and Terms.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. More on Cookies.
How we use collected information
Pigasus Studio collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs. - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site(s). - To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you. - To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order, respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our newsletter, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future newsletter emails, we include detailed unsubscribe instructions at the bottom of each such email.
Permission is granted by you to Pigasus Studio to share publicly-viewable content of the Site via Social Media Platforms. Communication, engagement and actions taken through external social media platforms that the Site its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither the Site nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as the Support Site or by mail. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site(s) or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Web Site Terms of Service and Conditions of Use
1. Terms
By accessing the Site, you are agreeing to be bound by these web site Terms of Service and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing the Site. The materials contained in the Site are protected by applicable copyright and trade mark law.
2. Use License
- Permission is granted by Pigasus Studio to you to share publicy-viewable content of the Site via Social Media Platforms.
- Permission is granted by Pigasus Studio to you to temporarily download one copy of the materials (information or software) on Pigasus Studio’s site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Pigasus Studio’s web site;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by Pigasus Studio at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
- The materials on Pigasus Studio’s web site are provided “as is”. Pigasus Studio makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Pigasus Studio does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall Pigasus Studio or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Pigasus Studio’s Internet site, even if Pigasus Studio or a Pigasus Studio authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on the Site could include technical, typographical, or photographic errors. Pigasus Studio does not warrant that any of the materials on its Site are accurate, complete, or current. Pigasus Studio may make changes to the materials contained on the Site at any time without notice. Pigasus Studio does not, however, make any commitment to update the materials.
6. Links
Pigasus Studio has not reviewed all of the sites linked to its Site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Pigasus Studio of the site. Use of any such linked web site is at the user’s own risk.
7. Site Terms of Use Modifications
Pigasus Studio may revise these terms of use for its Site at any time without notice. By using the Site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
8. Governing Law
Any claim relating to Pigasus Studio’s Site shall be governed by the laws of the State of Colorado without regard to its conflict of law provisions.
Changes to the Policies and Terms
Pigasus Studio has the discretion to update the Policies and Terms at any time. When we do, we revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed and you acknowledge and agree that it is your responsibility to review the content of this page periodically and become aware of modifications.
Your acceptance of the Policies and Terms
By using the Site you signify your acceptance of the Policies and Terms. If you do not agree, please do not use our Site. Your continued use of the Site following the posting of changes to the Policies and Terms will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about the Policies and Terms, the practices of the Site, or your dealings with the Site, please contact us.
Via Electronic Means: Please contact us.